Return Policy
Returns
Our policy lasts 14 days. Return requests must be made within 14 days of the date you receive your products. Requests after this point will be denied.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds (if applicable)
Once your return items are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-7 business days.
Change of mind
If you change your mind or make a mistake in your order you have 14 days of the date you receive your products to contact us in writing (via email or the online form). Please use the return address for you to send the item(s) back at your cost and have 14 days from then to return the item/s to us for a refund.
All items may be refunded except clearance items, unfortunately used items cannot be refunded.
Exchanges (if applicable)
We do not exchange clearance items, and we only replace items if they are defective, damaged or the clothing does not fit for you. To exchange your product, you need to place a new order instead and return your parcel with order number for refund.
To return your product, you should mail your product with order number to:
PO BOX 429
Burwood Retail
Burwood
VIC 3215
Australia
You will be responsible for paying for your own shipping costs for returning your item and exchanged new item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping some items over $500, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any issues or concerns about our refund policy please contact us at blitzi22tulle@gmail.com